Contact Center Software
Feature Rich Platform
From inbound IVR to predictive outbound campaigns through quality monitoring,
Foniva's turnkey contact center software will optimize agent productivity, reduce operation costs
and maximize your revenue.
Our platform will quickly scale to better meet the endless needs in the typical call center environment.
Based on a multisite architechture, the contact center suite provides a set of tools to better serve the manager, the agents and the calling customers.
Foniva Admin Panel
Foniva platform provides a set of access points and the most used of them is probably the Foniva Admin Panel.
Completely web based, the administration panel allows users such as managers, supervisors and team leaders
to create and manage call center resources, view real-time live statistics and plan new activities.
Remote Access
Connect to your platform and manage your whole call center from anywhere.
Multi site
Inter-connect unlimited number of sites and remote agents.
High availability
Worldwide redudant infrastructure for maximum service availability and data protection.
Support
24/7 Multi channel support.
Supervision & Monitoring Tool
With its users and privileges management system, Foniva platform allows multiple types of users
such as supervisors or team leaders to have access the resources, statistics and specific reports.
Monitoring activities and quality control is greatly improved thanks to features like agents spy, whisper mode and system alerts ...
Foniva Agent Panel
Foniva platform provides a set of access points and the most used of them is probably the Foniva Admin Panel.
Completely web based, the administration panel allows users such as managers, supervisors and team leaders
to create and manage call center resources, view real-time live statistics and plan new activities.
IT & Diagnostic Tools
Technically, maintain Foniva Contact Center platform and its various modules is facilitated by a number of
tools available to programmers and network administators.
The backup processes of the database, user settings and system configuration as well as system monitoring insures an always available system.
